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Please note your cover is not active until you receive either the policy documents from MetLife or a policy confirmation email from Saveonlife.co.uk (typically within 1 business day). Please be aware you will not be able to claim for any events that occur in the time period before your policy is active. If you are in any doubt as to whether your policy is active please email firstname.lastname@example.org or call us on 0345 054 2706.